You can sign up for an evaluation account immediately and start testing our product for 7 days. Once you decide to become a customer, you can apply for it within the management portal or by email at . Your onboarding request will include a credit screening and will be processed within 1 working day.

No there is no credit card needed and we currently don’t support it. During the onboarding process we do a credit screening and you will receive monthly invoices that you can pay by wire transfer with 10 days payment term.

Currently, we only support payment by wire transfer. You will receive monthly invoices that you can pay with 10 days payment term.

We strive for a simple and transparent pricing. Therefore, there are no hidden costs and you can see all relevant cost components on our pricing page. Network traffic is always unlimited and only limited by bandwidth.

As it is a totally usage based service, you can always delete all your services, and we won’t charge you for it anymore from the next hour. If you want to finally break up with us, e-mail us to , and we will delete all your records.

No, we always charge you on an hourly basis. Means if your service exists for only 61 hours, then you will only pay for 61 hours.

You can define a custom pricing including some profit margin for each of your customers in our management portal. In your monthly cost report you see exactly what you have to charge your customers for. You can simply import those figures to your billing system and send the invoices to your customers without additional profit calculations. In a later version we plan to send monthly invoices out to your customers directly, with your e-mail address as sender, your logo, your bank account information and your service pricing.

The connectivity service has an underlying virtual firewall appliance that acts as a gateway to the internet and includes security controls and VPN functionality. It is a mandatory component for Core Infrastructure, Remote Desktop and Virtual Servers to work properly.

For custom virtual servers we have Windows Server 2019 and Ubuntu 20.04 images available

Every service that is exposed to the internet will automatically get a public IPv4 address for free. This includes Remote Desktop Services and virtual servers with public services enabled. Currently only IPv4 is supported.

Backup is optional for all server based services such as Core Infrastructure, Remote Desktop and Virtual Servers. It can be activated in the management portal for each service individually and is charged with a base fee for the service and based on the backup storage used. You can freely define your backup schedule and retention of backup versions. The backup will be stored geographically separated from your productive infrastructure in our second data center site in Switzerland.

SaaS-like services such as Hosted Exchange or DNS will be backed up automatically by default. Hosted Exchange includes a 14-days mailbox backup.

Due to the complexity of the restore process, restores currently need to be requested from our support team. We plan to integrate a self-restore feature in one of our upcoming releases.

For custom virtual servers, you will have a web-based console where you can still access the server if it’s not accessible through RDP or SSH anymore.